Terms of Service

Last updated: 24 October 2026

1. Overview

Welcome to The Milk Boutique.

This website, www.themilkboutique.com, is operated by The Rieper Co. (TMB) Pty Ltd, trading as The Milk Boutique(“we”, “us” or “our”).

By accessing our website or placing an order, you agree to these Terms of Service and our related policies. Please read them carefully before making a purchase.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

2. Products and Availability

We aim to provide accurate descriptions, photographs, sizing information and product details.

Please note that:

• Colours may appear slightly different depending on your screen settings.

• Our size guides are intended as a guide, and fit may vary between styles and individual preferences.

• Product availability is subject to stock levels.

• We may update, discontinue or limit quantities of products at our discretion, subject to applicable law.

If an item becomes unavailable after an order is placed, we will contact you to arrange an appropriate alternative or refund.

3. Pricing and Payments

All prices displayed on our Australian storefront are in Australian dollars (AUD) and include GST where applicable.

Shipping charges and any additional fees will be displayed during checkout before you complete your purchase.

We accept the payment methods displayed at checkout. Payments are processed through secure third-party payment providers.

We reserve the right to correct genuine pricing or product information errors. If an error affects an order you have already placed, we will contact you to discuss the available options, including cancellation and a refund where appropriate.

4. Orders

Once you place an order, you will receive an order confirmation email.

We may contact you if we need to clarify your order details, confirm payment or resolve an issue with product availability.

We reserve the right to decline or cancel orders where reasonably necessary, including suspected fraud, payment issues or stock errors, subject to applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items.

5. Shipping and Delivery

We currently offer shipping within Australia and to New Zealand.

Shipping rates, estimated processing times, delivery information and international shipping conditions are outlined in our separate Shipping & Delivery Policy.

Delivery timeframes are estimates and may vary due to carrier delays, peak trading periods or circumstances outside our reasonable control.

If your order is missing, damaged or has not arrived as expected, please contact us at support@themilkboutique.com.au so we can assist.

Our Shipping & Delivery Policy does not limit your rights under Australian Consumer Law.

6. Returns, Exchanges and Refunds

We want you to feel confident shopping with The Milk Boutique.

Our Returns & Exchanges Policy explains our change-of-mind return conditions, eligibility requirements, return timeframes and how to lodge a return through our online returns portal.

For eligible change-of-mind returns, our published policy applies.

For faulty products or other issues covered by Australian Consumer Law, you are entitled to the applicable statutory remedies, which may include a repair, replacement or refund depending on the circumstances.

Our change-of-mind exclusions, including those relating to final sale items and hygiene requirements, do not remove your statutory consumer rights.

7. Promotions and Discount Codes

From time to time, we may offer promotional discounts, special offers or limited-time sales.

Unless otherwise stated:

• Discounts apply only during the advertised promotional period.

• Promotional codes must be entered at checkout where required.

• Discounts cannot necessarily be combined with other offers.

• Promotions may be subject to product exclusions or minimum purchase requirements.

• Promotional terms will be communicated at the time of the offer.

We may correct promotional errors or withdraw an offer where reasonably necessary, subject to applicable law and any existing contractual obligations.

8. Gift Cards

Gift cards purchased from The Milk Boutique are subject to the terms communicated at the time of purchase and applicable Australian gift card laws.

Gift cards are not generally redeemable for cash, except where required by law.

If you experience an issue redeeming a gift card, please contact our customer support team.

9. Website Information

We make reasonable efforts to keep our website accurate and up to date.

Occasionally, information may contain errors relating to pricing, product descriptions, availability or promotions.

We may correct website information and update content as needed, subject to applicable law.

Information provided on our website, including sizing recommendations, is general guidance and does not replace individual assessment of your needs.

10. Intellectual Property

All original content on this website, including our branding, photographs, graphics, written content and designs, is owned by or licensed to The Milk Boutique unless otherwise stated.

You may browse and use our website for personal, non-commercial purposes.

You must not reproduce, distribute or commercially exploit our content without prior written permission, except where permitted by law.

11. Acceptable Website Use

You agree not to use our website for unlawful, fraudulent or harmful activities.

This includes attempting to interfere with website security, introducing malicious software, misusing customer information or accessing systems without authorisation.

We may restrict access where reasonably necessary to protect our website, customers or business.

12. Third-Party Services

Our website uses third-party services, including Shopify, payment providers, delivery services and other applications that support our operations.

Some features may be subject to additional third-party terms.

We are not responsible for the independent content or practices of external websites linked from our store. However, nothing in this section limits our obligations to you under applicable consumer law.

13. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy legislation.

Our Privacy Policy explains how we collect, use, store and disclose personal information, including information associated with purchases, customer enquiries and marketing subscriptions.

14. Consumer Guarantees and Liability

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude or restrict those guarantees or any other rights that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of our website or products.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.

Updated Terms will be published on this page with a revised date.

Changes will not retrospectively remove rights or remedies arising from purchases already made.

16. Governing Law

These Terms of Service are governed by the laws of Tasmania, Australia, together with applicable Commonwealth legislation.

Nothing in this section limits any mandatory rights or protections available to customers under applicable law.

17. Contact Us

For questions about these Terms of Service, orders or customer support, please contact:

The Milk Boutique
Operated by The Rieper Co. (TMB) Pty Ltd

Email: support@themilkboutique.com.au

Website: www.themilkboutique.com