SHIPPING

Shipping & Delivery

We know you're excited to receive your new favourites! At The Milk Boutique, we aim to get your order packed and on its way as quickly as possible.

Australian Shipping

We ship Australia-wide using Australia Post.

  • Standard Shipping: $11 flat rate

  • Express Shipping: $15 flat rate

  • FREE Standard Shipping: On Australian orders of $149 or more

New Zealand Shipping

We also ship to New Zealand!

  • Standard Shipping: $11 flat rate

  • Express Shipping: Not currently available

Please note that international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the recipient's responsibility unless otherwise stated at checkout.

Processing & Dispatch

We aim to dispatch orders within 1–2 business days of receiving your order, excluding weekends and public holidays.

During major sales, promotional events and other busy periods, please allow up to 10 business days for dispatch.

Express shipping refers to the delivery service selected and does not guarantee same-day dispatch.

VIP Priority Shipping is available should you require a faster dispatch as well as express shipping.

Delivery & Tracking

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information so you can follow its journey.

Delivery timeframes vary depending on your location, the shipping service selected and Australia Post's network conditions.

While we do our best to ensure prompt delivery, unexpected delays can sometimes occur.

Missing, Delayed or Damaged Parcels

If your parcel is significantly delayed, missing or arrives damaged, please contact our customer care team with your order number.

We'll help investigate the issue with Australia Post and work towards an appropriate resolution.

For damaged deliveries, please retain the original packaging and take photographs where possible.

Your rights under Australian Consumer Law remain unaffected.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing checkout.

If you've entered an incorrect address, contact us as soon as possible. We'll do our best to make changes before dispatch, although we cannot guarantee changes once your order has been processed.

Need a Hand?

If you have any questions about your order or delivery, please contact our customer care team. We're always happy to help!