RETURNS

At The Milk Boutique, we check all items and ensure they are in perfect condition and packaged carefully before sending them to you. 

We do offer exchanges, so if you need a different size, simply visit our returns portal here:

RETURNS PORTAL

 

Customers will be responsible for their own return shipping costs so we highly recommend that you choose the correct size for your body type by measuring yourself and referring to our size chart or email for sizing advice to support@themilkboutique.com.au.

PLEASE NOTE: Sadly we don't accept the return of final sale items or items purchased with a discount of 40% off or greater. All final sale and heavily discounted items are final, there is no exchange, store credit or refunds on final or heavily discounted sale items unless there is a manufacturing fault.

 

RETURN REQUIREMENTS

Your returns must meet the conditions below:

  • Returns must be placed within 30 days after order placed.
  • We accept full priced items for return provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
  • We don't accept the return of final sale or items purchased at a discount 40% off or greater. All final sale items are final, there is no exchange, store credit or refunds on final sale items unless there is a manufacturing fault.

Please note: For all swimwear bottoms and one-piece swim suits, if the hygiene sticker has been removed, we are unable to accept a return for this item. 

HOW TO RETURN

    Please visit our new Returns Portal via the link below:

     

    RETURNS PORTAL

     

    After the returned item has been received, we will check it over to ensure it is new, unworn, and in the same perfect condition in which it was sent. If the item has been worn, is damaged (including marked /dirty), washed or altered, we have the right to send the item back to you without a store credit.

    We will then issue you with a store credit to the value of the item at time of purchase.

    PLEASE NOTE: We only offer STORE CREDIT for returns. No refunds will be accepted unless the item has a manufacturing fault.

    FAULTY ITEMS

    If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.

    Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. 

    POSTAGE COSTS

    Any return tracked postage cost is to be covered by the customer.